Does your organization measure up?

 

Ask yourself these questions: Is your training department operating at maximum efficiency? Could the time spent training new reps be cut 30-50% with an increase in performance? What is your annualized new rep turnover? Within acceptable levels? Are your supervisors truly developing all reps? Everyone has a QA department, the dedicated 'cop'. Does it have to be that way? Is your interviewing process streamlined and about 70% accurate? Eg: Are you losing more than 30% of your reps annually? Could that be changed? Granted, there are some great, natural sales people in the world, but can telemarketing organizations afford to hire them, let alone keep them? Telemarketing sales are generated because we developed an interest in the product or service with the customer. There are dozens of ways to do this wrong and most telemarketing reps will find the wrong way on nearly every call. To do telemarketing effectively and correctly, the rep has to have a great presentation and a great presentation begins with the basics: Sitting up straight Smiling (a supervisor responsibility too) Sounding confident and upbeat during a call's introduction Sounding conversational Over-emphasizing 'selling' words and phrases Asking the right questions and redirecting Walk around your center now. How many reps are exhibiting items 1 and 2? How long is your average training class? How effective is it? Do new reps come out of training class at 50% of goal and higher? Stellar Performance can improve the answers to all of these questions within a two week period. An on-site visit will identify all your strengths and weaknesses. During the visit, we'll begin working on the processes most dear to you. Ask about our guarantee when you call or email. Stellar Performance has experience with these clients: Citibank JP Morgan (Chase) American Bankers Insurance Group (Now Assurant) Dozens of mortgage companies Dozens of timeshares and travel clubs Dozens of Economic Development projects Dozens of GOTV (Political, Get-out-the-Vote) campaigns Fundraising for Non-Profits including Palmer College. Results MCI Sprint AT&T BCBS CUC Medicare (Part D) Insider Pages City Search Specialty Graphics Internet Yellow Pages Stamps.com BigVine.com - Online Barter